We strive to make sure each and every order makes each of you as happy as possible. It's important to note that damages and other related issues occur in less than 3% of all orders.
To talk to us about any of the following issues, you must use the provided live-chat support that is easily accessible on the bottom right corner of every page. You can automatically open this chat by clicking here: CONTACT US
Please refer to the below to see our policies for different scenarios.
Damaged food items; (Occurring in less than 1% of orders).
We provide 100% coverage on all items that are damaged during shipment. If you receive a product that was damaged, we'll have a couple of options;
If the value of the damaged items surpasses US$25, we can offer you a 100% refund, a gift card, or a replacement of the items if they are still available at the time. If the value of the damaged goods is below US$25, we cannot offer a replacement but can still provide a 100% refund or a gift card.
Expired food items; (Occurring in less than 1% of orders).
We provide 100% coverage on all items that arrive with the best before dates less than 20 days from the date of delivery. This does not include items that were purchased at clearance prices and marked as expired at the time of purchase.
If the value of the expired items surpasses US$25, we can offer you a 100% refund, a gift card, or a replacement of the items if they are still available at the time. If the value of the expired goods is below US$25, we cannot offer a replacement but can still provide a 100% refund or a gift card.
Wrong food items; (Occurring in less than 0.5% of orders).
We provide 100% coverage on all items that arrive with the best before dates less than 20 days from the date of delivery. This does not include items that were purchased at clearance prices and marked as expired at the time of purchase.
If the value of the expired items surpasses US$25, we can offer you a 100% refund, a gift card, or a replacement of the items if they are still available at the time. If the value of the expired goods is below US$25, we cannot offer a replacement but can still provide a 100% refund or a gift card.
Lost Orders; (Occurring in less than 1% of orders).
We provide 100% coverage on all orders that we have deemed to be lost. For an order to be deemed as lost, one of our support specialists will first have to contact the carrier and find information themselves. No orders will be considered lost if the order has been in transit for less than 14 business days,
If the value of the lost order surpasses US$25, we can offer you a 100% refund, a gift card, or a replacement of the items if they are still available at the time. If the value of the lost order is below US$25, we cannot offer a replacement but can still provide a 100% refund or a gift card.
Shipping Delays:
All our stated delivery times are estimated and not guaranteed. That being said, over 94% of orders ship out within 24 business hours, and over 97% arrive within 3-8 business days across the USA. We do not offer any refunds on shipping or delivery charges except in the case where an order has been lost.
