How can we help?

Use our order tracker with your order number and email, or tap the tracking link in your shipping confirmation email.

Yes, you can cancel or change your order any time before it ships. Just contact us as soon as possible.

Boerewors, meat pies and frozen food are made to order, so they can't be cancelled more than 24 hours after ordering.

Don't worry, this is very common. It's normal for tracking to go a few business days without an update while your package travels between facilities and sorting centres.

This isn't a delay. Your package simply isn't scanned while it's on a truck or waiting to be sorted, and the tracking will update again at its next stop.

Please wait 24 hours. Sometimes drivers are a little eager and mark a package as delivered before it actually arrives. It's also worth checking your mail room, lobby, front desk and with neighbours.

We're sorry for the stress. Unfortunately we don't have authority over USPS drivers or other local carriers. If it still hasn't turned up after 24 hours, contact us with your order number and tracking number and we'll help.

Contact us straight away. We can update the address until the carrier picks up your package. After that, it can't be changed.

If a package is returned to us because the address entered at checkout was incorrect or incomplete, you can pay for delivery again to a corrected address, or get a refund for your items minus the original shipping cost.

Food and grocery shipping is based on the total weight of your order. You'll always see the exact cost at checkout before you pay.

• Boerewors and meat pies ship at a flat rate
• Selected biltong and droëwors brands ship free

Most orders ship within 24–48 business hours and arrive within 5–14 business days.

Need it sooner? Add a Skip the Line Pass to your order for priority processing and packing. It's free for Aubergine+ members.

Ordering boerewors? See the next question. It's made to order and ships differently.

Boerewors is made to order and takes 5–7 business days to make before it ships.

To avoid any chance of a weekend delay, boerewors only ships on Mondays or Tuesdays. Once shipped, it travels by Express and arrives within 24–48 hours.

Our main warehouse is in BC, and we also have fulfilment centres in North Carolina, Florida and California.

We deliver everything on AubergineFoods.com anywhere in the USA. Outside the USA, all items are eligible except meats and frozen goods.

In Canada? Please shop at AubergineFoods.ca.

Never. You will never be billed for duties, tariffs or customs fees on any order shipped within the USA. Ever.

The price you pay at checkout is the final price.

Some imported non-food items, like lip balm and cleaning supplies, ship from the same warehouse as our food, so they use the same shipping rates.

Our products are imported directly from South Africa, with new containers arriving at our warehouse every few weeks. That's how we keep the taste of home stocked and fresh.

Yes, we love them. We review product requests every month. We can't offer special orders yet, but your requests help decide what we bring in next.

Unfortunately we can't offer pre-orders for out-of-stock items yet.

Tap the Notify me when it's back button on the product page and we'll email you as soon as it's restocked. You can also join our mailing list for restock and deal alerts.

Yes, and there are two kinds of clearance:

• Overstock clearance: items with good dates that we simply have too much of. Same great product, lower price.
• Expired clearance: items that are past or very close to their best-before date, heavily discounted.

Any item that is expired or expires very soon is clearly marked before you buy (for example [PAST BB DATE] in the title and photos), or your money back. Items sold as expired are final sale.

Contact us with your order number and, if possible, a photo of the issue. Our team will sort it out with you.

Items damaged in transit are fully covered. Send us your order number and a photo and we'll make it right.

If an item arrives with a best-before date less than 20 days from delivery, it's fully covered.

This doesn't apply to clearance items clearly marked as expired before purchase.

You'll get a full refund and/or gift card for the wrong item. If you received the wrong size, you'll get a proportional refund and/or gift card.

Lost orders are fully covered once we've confirmed with the carrier that the order is lost.

Please note: an order isn't considered lost until it has been in transit for 30 business days. Most "stuck" packages are simply between scans.

• Over US$25: a 100% refund, a gift card, or a replacement if the items are still available.
• US$25 or less: a 100% refund or a gift card.

Shipping charges are non-refundable, except for lost orders.

Lekker Loot is our free rewards program. You earn Lekker Loot Coins for shopping and connecting with us, then redeem them for rewards.

• Sign up: 150 coins
• Place an order: 5 coins for every $1 spent
• Follow us on Instagram: 180 coins
• Like us on Facebook: 180 coins
• Celebrate your birthday: 600 coins

Tap the floating tag icon in the bottom-left corner of any page to sign up, log in, see your coins and redeem rewards.

Yes! Create an account using the same email you used to order, and your past orders will back-fill your Lekker Loot Coins automatically.

Lekker Loot Coins are collected in the rewards panel (the tag icon) and redeemed for rewards.

Store credit is added to your account automatically after each order and is applied as money off at checkout. You can earn both.

Every order earns store credit, automatically. Online orders earn it when your order ships, and the amount is shown in your shipping confirmation email. In-store purchases earn it when you give us your account details at the till.

Aubergine+ members earn store credit at a higher rate.

Sign in to your account, add items to your cart, and choose Apply store credit at checkout. You can see your balance in your account at any time.

Yes. Store credit is valid for a limited time, and the expiry date is shown in your shipping email. We'll also email you a reminder before it expires, so you never miss out.

Aubergine+ is our membership for regular shoppers. Members get:

• 10% off South African favourites not already on sale
• Exclusive members-only deals
• A free Skip the Line Pass on every order
• More store credit back on every order
• No purchase limits on popular items, and early access to sales

It's free for 30 days, then $11.95/month. Cancel anytime.

Sign in and manage your membership from your account at any time, or contact us and we'll help.