About the Delays

Our deepest apologies for any delay you may have experienced within the past 30-45 days. We are currently working 7-days a week in order to solve these issues for you. 

We are currently processing replacements with honest carriers (FedEx & USPS) and are avoiding UPS almost entirely. 

Unfortunately it has been made evident that UPS has blatantly lied about order statuses and locations and processing. Many of you may have got a message saying not all documents have been provided, when in the same day they tell you this, they have also told us all required documents have been processed. 

We believe this is UPS's way of deflecting the issue to avoid the consequences. 

We MUST stress this clearly, it is absolutely impossible for us to ship an order without the proper documents. We have all required documents with the order and filed electronically with the FDA. These document-related delays at the border are entirely at the fault of UPS's incompetence. 

In the end however, this is not your fault, and you should not have to wait. Please wait for us to contact you about a replacement as we are currently processing them in batches as quickly as possible. 

In short, you will be compensated in FULL by US via a replacement as quickly as possible for any order that was stolen or lost by UPS at the border. 

Our deepest apologies for the negative experience and we promise to do better moving forward.