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AUBERGINE FOODS FAQ

SHIPPING FAQ

WHAT SHIPPING METHODS ARE AVAILABLE?

We strive to always seek out the most efficient, secure & affordable shipping options available. 


Too keep costs to a minimum, and pass the savings on to you, we partner with a multitude of both local and international delivery services.  


We currently ship South African & kosher food, apparel, accessories, home decor & all other products anywhere in the USA or Canada.


*Please note, due to international health standards we cannot ship meats to the USA

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We are proud to be able to provide fast and efficient shipping for all your South African favorites across North America!


94.7% of our orders are packed & shipped out within 24 hours. 


BC: Same-Day Delivery to 3 Days


Rest of Canada: 2 to 7 days


The USA: 2 to 10 days


*Certain appliances and home items are fulfilled through  partner facilities and thus will be subject to longer shipping times. (These items will be shipped separately).

HOW MUCH DOES SHIPPING COST?

We offer FREE Canada-Wide Shipping on All Orders $249.95+ (21 Kg of Food Maximum). 


Additionally, all Accessories, Home Decor, Apparel & Other Non-Food Related Items ship for Free. When these items are paired with food, it will not increase your shipping rate.

 








Shipping rates for food based on weight & location:


🍁BC & LOCAL

  • 1-5 Kg................................................$14.99
  • 5-10 Kg.............................................$15.95
  • 10-15 Kg...........................................$18.95
  • 15-20 Kg..........................................$21.95


Heavy Weight Orders:

  • 20-25 Kg (Two Boxes) ...............$46.95
  • 25-30 Kg (Two Boxes) ...............$47.95
  • 30-35 Kg (Two Boxes) ...............$50.95


🍁Alberta, Saskatchewan, Manitoba, Ontario & Quebec:

  • 1-5 Kg.................................................$24.45
    • 5-10 Kg..............................................$29.95
    • 10-15 Kg............................................$34.95
    • 15-20 Kg...........................................$38.95


      Heavy Weight Orders:

    • 20-25 Kg (Two Boxes) ....................$73.25
    • 25-30 Kg (Two Boxes) ....................$78.95
    • 30-35 Kg (Two Boxes) ....................$83.95


    🍁Eastern Canada (NS, NB, PEI & NFL)

  • 0-1 Kg.................................................$24.45
  • 1-5 Kg.................................................$29.95
      • 5-10 Kg..............................................$32.95
      • 10-15 Kg............................................$38.95

      • 15-20 Kg................................................$42.95


    Heavy Weight Orders:

    • 20-25 Kg (Two Boxes) ..........$82.95
    • 25-30 Kg (Two Boxes) ..........$85.95
    • 30-35 Kg (Two Boxes) ..........$89.95


    THE USA:

    *Approximate Rates (Charged in CAD$  at Checkout)

  • 1-2 Kg................................................$29.95 USD
  • 2-5 Kg...............................................$34.95 USD 
      • 5-10 Kg.............................................$49.95 USD
      • 10-15 Kg...........................................$63.95USD
      • 15-20 Kg..........................................$84.95 USD


    Heavy Weight Orders:

    • 20-25 Kg (Two Boxes) ....................$127.45 USD
    • 25-30 Kg (Two Boxes) ....................$142.95 USD
    • 30-35 Kg (Two Boxes) ....................$158.95 USD

    PRODUCTS FAQ

    WHERE DO YOU GET YOUR SOUTH AFRICAN FOOD?

    All our South African food is sourced directly from South Africa herself! Handpicked by a born & raised SAFFA owner with decades of farming experience in the Western Cape, we carry all the South African foods you could imagine. From simple essentials like Rooibos Tea & Ouma Rusks, to specialty ingredients for home cooked meals like Bobotie or Potjiekos. 


    We're always happy to get input, if you see we aren't carrying a particular South African food get in touch, and we may be able to bring in for you.

    WHERE IS YOUR APPAREL & CLOTHING MADE?

    Most of our apparel is manufactured and produced in the USA with some select skews being fulfilled out of Europe, Australia & China.

    PAYMENTS FAQ

    WHAT PAYMENTS DO YOU ACCEPT?

    We currently accept all major credit cards as well as quick and secure-PayPal checkout.


    *Alternative payment can be arranged based upon circumstance ad at the discretion of AubergineFoods.com

    DO DIFFERENT SHIPPING RATES APPLY TO DIFFERENT PRODUCTS?

    In short, yes!

    Currently, we have two product categories in regards to shipping; food & non-food.

    Non-food items like apparel, accessories, phone cases, home-decor & kitchen essentials always ship for free. Adding these to order containing South African food, will not increase shipping rates.


    You can find our shipping rates for food above in "Shipping FAQ." 

    up to
    20% OFF

    SOUTH AFRICAN FAVORITES

    up to
    50% OFF

    Kitchen Essentials


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